November 19, 2004
Dell to open 3rd center in India
Dell opens another call center in India (InfoWorld) [Thanks to Rudra for the link]
Dell will open a third customer contact center in the Chandigarh metro area that will hire about 300 people.
This is a particularly interesting step because Dell had stopped usings its Indian call centers for technical calls from some corporate customers because of complaints from customers about poor quality of service. (See this [warning: has a popup])
They must have improved their training to address the complaints.
Posted by Harshal at November 19, 2004 05:15 PMComments
I am from North America. I feel the primary issue here is the “training”. Indian work force is one of the best in the world. Certain changes to the standard training programs will result in improved customer satisfaction.
Posted by: Vineet Aggarwal on November 23, 2004 01:09 PMPost a comment
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