Dell opens another call center in India (InfoWorld) [Thanks to Rudra for the link]
Dell will open a third customer contact center in the Chandigarh metro area that will hire about 300 people.
This is a particularly interesting step because Dell had stopped usings its Indian call centers for technical calls from some corporate customers because of complaints from customers about poor quality of service. (See this [warning: has a popup])
They must have improved their training to address the complaints.Posted by Harshal at November 19, 2004 05:15 PM