March 25, 2004
Capital One cancels telemarketing contract

Capital One cancels deal with Indian call center

Apparently some Wipro employees made offers to customers that they weren't authorized to make.

One of my colleagues mentioned that he always gets an Indian call center when he calls Amex customer service and is able to get his deadline extended when he starts talking in Hindi!

Posted by Harshal at March 25, 2004 04:11 PM


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